Information we handle
We handle information needed to provide and protect the ebitpoint experience. This can include information you provide when creating or managing an account, support information you submit, and records connected to wallets and transactions.
- Account and contact information you provide.
- Wallet, transaction, and account activity records connected to your use of the service.
- Messages and supporting details you share when you request help.
How information is used
Information is used to operate your account, provide requested features, keep records, respond to support requests, protect users and the service, and meet applicable obligations.
Keeping information secure
We use safeguards designed to protect account information and restrict access. No online system can promise absolute security, so account holders should also use a unique password, protect their email account, and keep verification codes private.
Never send your password, private key, recovery information, or one-time code to someone claiming to be support.
Retention and your choices
We keep information for as long as it is needed for the purposes described in this notice, including account support, record-keeping, security, and applicable obligations. You can contact us with a question about the information associated with your account.
Updates to this notice
This notice may change as the product and its requirements evolve. The current version will be available on this page with its update date.
Questions about this page?
Need help with a policy or account question?
For a question about your own account or transaction, sign in and use Support so it can be handled securely.